To prepare to take your exam, or if you have any technical issues during exams, read through the information and FAQ on this page.
Technical requirements
To prepare for your online exam, please make sure you have access to:
a desktop or laptop computer, fully charged or connected to a power source
a modern browser with current version of Firefox, Safari or Chrome - we recommend that you run a system check before you log in
a stable internet connection - check your internet speed and contact your internet service provider if you have concerns about the speed
a webcam, speakers and/or a microphone (if your exam includes video or audio components)
a quiet and well-lit room.
CloudDeakin performance
CloudDeakin will be experiencing heavy traffic during online exams. If you experience any delays in load times, please be patient and do not refresh the page - refreshing the page will add to the system traffic and lead to further delays. We have added additional preparation time to online exams in case of delays.
If your file is not successfully uploading, check the following:
File size - the maximum file size is 250 MB, or 20 MB if the Assignment Folder has Turnitin enabled.
Internet connection - use an internet connection with a faster upload speed or if you can, use a wired internet connection instead of WiFi.
File name - ensure it contains only letters and/or numbers and no illegal characters (e.g. "@:#$%^>)
File type - Turnitin reports can only be generated in certain file types as listed following file types as listed Turnitin information page
If your browser is unresponsive, you may need to clear your cache.
Once a file has been submitted successfully to the Assignment Folder, you cannot delete it. Instead, upload the updated correct file and, if necessary, add a comment specifying the correct file.
Quizzes FAQs
If you are unable to access a quiz and are receiving an error message, it is likely that:
the quiz is not yet available
the quiz has ended or
the maximum number of attempts for the quiz have been reached.
Please check your assessment instructions to make sure you have the correct time for the quiz, and follow your unit chair’s instructions for accessing technical support.
If your quiz has a time-limit, the quiz timer starts when you click on the ‘Start Quiz’ button. Although you can start a quiz and navigate away from it at any time during the attempt, the timer for the quiz does not pause and continues to record your time taken.
Your quiz answers will be saved automatically. However, your internet connection speed and any system delays, due to heavy CloudDeakin traffic, affect how long it takes to auto-save responses so please be patient and avoid refreshing the page immediately.
If your connection is lost or the page freezes during your quiz, exit and then re-enter the quiz. Questions already completed will remain as being completed. Note that, if your quiz has a time-limit, this time will continue to run on the timer. If your time has run out, take a screenshot (with a timestamp) of any error messages that appear and contact IT Service Desk for further help.
If your quiz has multiple pages, ensure that you click on the ‘Next Page’ and ‘Previous Page’ buttons to move between pages.
If you are unable to submit a quiz, try to re-enter the quiz and submit it (if time is still available). If time is not available, take a screenshot of any error messages, including the timestamp, and contact IT Service Desk for further help.
Confirmation of successful submission will be shown on screen. Please be patient and wait a few minutes if this doesn't appear immediately - heavy traffic may cause some system delays.
Supervised exams
A small number of units include supervised online exams - students in these units will be notified of this via the unit site and the exam timetable. If your unit includes a supervised online exam, you can find out more about the process on the Supervised online exams website.
