Centre for Organisational Change in Person-Centred Healthcare

We offer tailored training and organisation-level interventions in best practice communication for safe, quality care. We work from an international evidence base and rigorously tested frameworks to ensure the highest standards are upheld. Our research aims to achieve organisational change through collaborative education and research in:

Training and interventions courses

At OCPH we use a systematic approach to knowledge, skills and competencies. We promote consistency, standardisation and effective implementation of communication best practices.

Communication is a teachable skill that develops with lifelong learning and support. Structured learning and frameworks are essential to this. Our frameworks, training and organisation-wide interventions promote critical thinking, problem-solving and high-quality, evidence-based care.

We recognise the contributions of all types of people working in health and place value on the power of communication training for non-clinical staff as well as health professionals.

Nurturing future champions of change

We strive for permanent, sustainable changes in the healthcare system. A key part of this is training agents of change in their own organisations as healthcare communication educators. This creates a ripple effect of positive transformation.

Regional capacity building

Nearly 30% of Australians live in rural and remote areas. We know that people living in non-metropolitan areas often have poorer health outcomes than their metropolitan counterparts just because of where they live. A lack of training for rural clinicians adds to this burden.

OCPH training in rural areas aims to break down some of these geographical barriers. Nurturing local champions ensures that knowledge and skills are distributed where they are most needed, and fosters self-sufficiency and innovation within these communities.

We provide education and training and use translational research to influence change in policy and the culture of healthcare systems. Our core team works with a wide variety of affiliates at home and abroad to design, deliver and evaluate effective, evidence-based communication interventions.