SIT794 - Services Management
| Year: | 2025 unit information |
|---|---|
| Enrolment modes: | Trimester 2: Waurn Ponds (Geelong), Online |
| Credit point(s): | 1 |
| EFTSL value: | 0.125 |
| Prerequisite: | SIT774. |
| Corequisite: | Nil |
| Incompatible with: | Nil |
| Study commitment | Students will on average spend 150 hours over the teaching period undertaking the teaching, learning and assessment activities for this unit. This will include educator guided online learning activities within the unit site. |
| Scheduled learning activities - campus | 1 x 3-hour seminar per week, weekly meetings. |
| Scheduled learning activities - online | Online independent and collaborative learning including 1 x 2-hour seminar per week, weekly meetings. |
Content
This unit aims to equip students with current knowledge, strategies and industry practices in service management that are pertinent to Information Technology. The design, management of service enterprises and service operations are covered in this unit, with particular emphasis on the role of technology in services, service entrepreneurship, capacity planning, queuing models and capacity management. Students will be required to critically evaluate service enterprises using the theories and frameworks and will learn about the role of services in the economy, the nature of services and the service strategy.
Hurdle requirement
To be eligible to obtain a pass in this unit, students must meet certain milestones as part of the portfolio.
Unit Fee Information
Fees and charges vary depending on the type of fee place you hold, your course, your commencement year, the units you choose to study and their study discipline, and your study load.
Tuition fees increase at the beginning of each calendar year and all fees quoted are in Australian dollars ($AUD). Tuition fees do not include textbooks, computer equipment or software, other equipment or costs such as mandatory checks, travel and stationery.
For further information regarding tuition fees, other fees and charges, invoice due dates, withdrawal dates, payment methods visit our Current Students website.